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Help > Returns and Refunds

Returns and Refunds

Problems with a product

We hope you'll always be delighted with your purchases from Universal Music. However, if you have any problems at all, please contact our support team at storesupport@umusic.com.

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Problems with an order

If you have not received your item within the time frames set out in the Dispatch and Delivery section, please contact your local sorting office who will be able to assist you. If you still have not received your item after contacting your local sorting office, please contact our support team at storesupport@umusic.com.

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Returning an item

If you need to return a product to us, we will be happy to offer a refund provided we receive your returned item(s) within 30 days of dispatch and they are still in mint condition, including unbroken (still sealed) cellophane wrapping where applicable. To return any unwanted items, please follow these instructions:

Return the product(s) to us immediately at:

Customer Returns,
Universal Music c/o Arvato UK,
Chippenham Drive,
Kingston,
Milton Keynes,
MK10 0AT

If you no longer have the original packaging, please include the name and address of the person who ordered the product and the order number in the returned package.

Note that if you have opened/unsealed the product itself, e.g. shrink wrapping, you may lose your right to return it in certain circumstances.

We will always offer you a refund or exchange on any damaged or faulty goods received. Please ensure you include a note detailing the exact nature of the damage or fault when you return your item so that we can take the appropriate action.

Please see our Terms and Conditions for full details of Universal Music's returns policy.

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