Dispatch and Delivery

Changing your delivery address

If you have placed an order and need to change the delivery address, please contact customer services on support@universal-music.co.uk for assistance. Alternatively, call us on 0845 070 2036, Monday to Friday 8am - 6pm

You can store and manage all your addresses within your Address Book in Your Account. To do so, sign in, go to Your Account and click on the View Address Book link under Delivery Details. You can enter as many different shipping addresses as you need, and also select which one you'll use as your default shipping address.

Please note that it is the customer's responsibility to ensure the shipping address is complete and correct. Universal Music will not be liable for replacement or refund of any missing items with an incorrect shipping address.

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Delivery costs and methods

The costs for shipment is based on weight, so will vary from product to product. The total cost including shipping costs will be displayed at the bottom of the Options and Payment page in the checkout process, so you will always know how much you are going to be charged before placing your order.

We offer a number of different shipping options for our customers:

• UK Standard
• UK Express
• Europe First Class
• Rest of World First Class

Only the UK Express shipment option, which costs £5 per item, is a tracked service – all the other services are non-tracked.

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Delivery timescales

There are a number of different dispatch methods and the arrival of your order will depend on the delivery method of postage you have chosen.

UK Standard items are usually received within three to five days (but can take up to 14 days).

UK Express orders placed on a weekday before 2pm are usually delivered the next business day. Please note that with this shipment method, a signature is required upon delivery. Orders received after 2pm usually arrive within 2 business days.

Europe First Class are usually received within three to six business days (but can take up to 21 days).

Rest Of World First Class are usually received within six to ten business days (but can take up to 21 days).

If you have not received your item within these time frames, please contact your local sorting office who should be able to assist you. If you still have not received your item after contacting your local sorting office, please let us know at support@universal-music.co.uk and we will do what we can to assist you.

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Where we deliver

Andorra, Antigua and Barbuda, Argentina, Aruba, Ascension Island, Australia, Austria, Azores, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Botswana, Brazil, British Virgin Islands, Brunei Darrusalam, Cameroon, Canada, Canary Islands, Cayman Islands, Chile, China (inc Tibet), Christmas Island, Cocos Islands, Comoros, Corsica, Costa Rica, Cyprus, Denmark, Dominica, Dominican Republic, Ecuador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadaloupe, Guernsey, Guyana, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kenya, Kuwait, Latvia, Lithuania, Luxembourg, Macao, Madagascar, Madeira, Maldives, Mali, Malta, Martinique, Mauritius, Mexico, Monaco, Namibia, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norfolk Isles, Norway, Oman, Philippines, Pitcairn, Poland, Portugal, Puerto Rico, Qatar, Reunion, Samoa ( US Terr ), San Marino, Saudi Arabia, Senegal, Seychelles, Sicily, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Spanish Terr, Sri Lanka, St Helena, St Lucia, St Pierre and Miquelon, St Vincent and Gren, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, United Arab Emirates, United Kingdom, United States of America, Vatican City, Venezuela, Western Somoa, Zambia, Zimbabwe

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International customers

International deliveries may be subject to local import duties and taxes in the country of destination. Universal Music has no control over this, and any such charges are the sole responsibility of the purchaser and/or the recipient. We recommend that you check with your local customs officials or post office for more information regarding local import duties and taxes that may be applicable to your order. Please check Terms and Conditions for all the relevant terms and conditions.

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