Changing your delivery address

If you have placed an order and need to change the delivery address, please contact customer services on support@universal-music.co.uk for assistance. Alternatively, call us on 0845 070 2036, Monday to Friday 8am - 6pm

Delivery costs and methods

The costs for shipment is based on weight, so will vary from product to product. The total cost including shipping costs will be displayed at the bottom of the Options and Payment page in the checkout process, so you will always know how much you are going to be charged before placing your order.
We offer a number of different shipping options for our customers:

• UK Standard
• UK Express
• Europe First Class
• Rest of World First Class

Only the UK Express shipment option, which costs £5 per item, is a tracked service – all the other services are non-tracked.

Returning an item

We are happy to refund any unwanted items you have ordered, provided they are returned within 30 days of dispatch and are in mint condition, including unbroken (still sealed) cellophane wrapping where applicable. To return any unwanted items, please follow these instructions:

Return the Product(s) to us immediately at: Customer Returns, Norbert Dentressangle Logistics UK, c/o Universal Music, Stafford Park, 10 Telford TF3 3AB.

Fore further details on Delivery and returns please view our detailed help section.