Queen

Delivery of high value items

As part of our ongoing commitment to offer our customers the highest level of online payment security possible and to ensure the safe and timely arrival of your goods,
some high value items (such as Beats by Dr. Dre™ Headphones or limited edition music and merchandise) can only be delivered to the billing address associated with your payment card.

Where products are considered to be high value items, it will be clearly indicated on each product page that they are only available for delivery to your billing address. Additionally, these products will be shipped via recorded delivery and will require the card-holder's signature to confirm receipt of goods.

Should you mistakenly place an order for a high value item and specify any address other than the billing address, that order will be automatically cancelled and you will be notified by email within 24 hours. Should this happen, please place another order and be sure that the delivery address is consistent with the billing address as it appears on your debit/credit card statement.

Delivery costs and methods

The costs for shipment is based on weight, so will vary from product to product. The total cost including shipping costs will be displayed at the bottom of the Options and Payment page in the checkout process, so you will always know how much you are going to be charged before placing your order.

We offer a number of different shipping options for our customers:

• UK Standard
• UK Express
• Europe Standard
• Europe Express
• Rest of World Standard
• Rest of World Express

All Express services are traceable and your tracking number is displayed in your confirmation email. Standard delivery options do not have a tracking number and we recommend selecting Express for any high-value items.

Changing your delivery address

If you have placed an order and need to change the delivery address, please contact customer services on support@universal-music.co.uk for assistance. Alternatively, call us on 0845 070 2036, Monday to Friday 8am - 6pm. Please note: this service is not available for High Value Items as these can only be delivered to the card-holder's billing address.

Returning an item

We are happy to refund any unwanted items you have ordered, provided they are returned within 30 days of dispatch and are in mint condition, including unbroken (still sealed) cellophane wrapping where applicable. To return any unwanted items, please follow these instructions:

Return the product(s) to us immediately at:

Customer Returns,
Universal Music c/o Arvato UK,
Chippenham Drive,
Kingston,
Milton Keynes,
MK10 0AT

For further details on delivery and returns please view our detailed help section.